We work with multiple sub-divisions of the healthcare industry helping them to manage their waste needs, remain compliant and meet their sustainability goals.
Care homes are one of the sectors we service. We understand that hygienic waste disposal is essential for the safety of residents, visitors and staff – creating a sterile environment and also a positive first impression aiding with overall reputation.
One of our clients is a care home group operating across four locations. They came to us seeking a quote for their waste disposal wanting to streamline it across all locations and waste types. Their key priorities included:
- A centralised waste management solution across all sites
- A cost-effective service model
- Reliable, consistent collections
- Support in meeting environmental compliance standards
- Support achieving their ESG goals
Their previous approach involved working directly with multiple providers, leading to inconsistent service levels, lack of accountability, and unnecessary administrative complexity.
Our Solution
We began with a full audit and consultation to understand their current waste streams, collection frequency, and operational challenges. Their existing provider had recommended weekly collections for both general and food waste. However, through analysis and consultation, we identified an opportunity to reduce costs and environmental impact.
Key Actions:
- Optimised Collection Frequency: By introducing larger capacity bins, we were able to reduce collections to once every fortnight without compromising hygiene or compliance.
- Supplier Matching: We sourced highly rated, specialised suppliers for each waste stream, ensuring the best service per category, while maintaining a single point of contact for the client.
- Legislation Guidance: We helped the client understand and navigate waste legislation, ensuring full compliance and promoting a professional image for site visitors.
- Pest Control Integration: One site was experiencing a rat infestation in the car park that threatened the hygiene standards of the home. We swiftly deployed our pest control services, resolving the issue and preventing recurrence.
Results & Benefits
- Bundled Services Across All Sites: With all waste services under one umbrella, the client received a group discount, lowering their overall waste management spend.
- Single Point of Contact: All communications and service queries are managed through our app or via our dedicated customer service team, eliminating the hassle of dealing with multiple vendors.
- Improved Service Reliability: We enforce strict SLAs with suppliers. In the rare case of a missed collection due to supplier error, we provide a personal recovery service within 48 hours to maintain site cleanliness.
- Operational Efficiency: The client now enjoys a fully managed, stress-free waste solution, allowing them to focus their time and resources on delivering exceptional care to residents.
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Client Testimonial:
“Working with Waste Managed has completely transformed how we manage waste across our sites. The process is seamless, cost-effective, and reliable. We can now focus on what matters most, our residents.”
– Care Home Manager
What can Waste Managed offer my care home?
As a broker, we have a dedicated sales and customer service team who are there to understand your needs and get you the best price and service for your waste management.
We have hundreds of care home customers, so, we have specialist knowledge of the types of waste, bin sizes, and collection frequencies you may require.
We also understand that your number one goal is caring for your residents, therefore you want a hassle-free solution. We have an app and an online portal, allowing you to self-serve and access key information such as invoices or raise requests, or if you prefer to speak over the phone, via email or online chat, you can get in touch with us one of those ways too. Our aim is to solve your query quickly.
In addition, we offer various benefits including multi-site discounts and gift vouchers when you add new sites to your account. We also offer confidential shredding and pest control services to bolster your waste management needs.
We offer:
• Multi-site discounts
• Free bins & delivery
• App & portal for instant information & self service
• A large team of customer service agents
• Waste collections from £1.17 per day
• 48hr missed collection recovery (if the supplier is at fault)
• All legal documentation
• All waste streams as well as shredding and pest controlWith over 36,000 customers, we simplify waste collection.
